Q Securities S.A. with its registered office in Warsaw at Marszałkowska 142, 00-061 Warsaw, entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Department of the National Court Register, under number KRS: 0000446527, holding the share capital of PLN 951,570.00 (paid up in full).The Company is a brokerage house within the meaning of the Act of 29 July 2005 on trading in financial instruments (consolidated text: Journal of Laws of 2014, item 94, as amended), “Act on Trading”), operating on the basis of permits of the Polish Financial Supervision Authority to conduct brokerage activities, granted on 29 October 2013 (DRK/WL/4020/29/31/112/1/2013) and 4 November 2014 (DRK/WL/4020/45/16/14/112/4).
Q Securities is authorized by the Polish Financial Supervision Authority to conduct brokerage activities in the following scope:
Phone: +48 22 417 44 00
Fax: +48 22 417 44 01
Office hours: 9.00 – 17.00.
The Client may communicate with Q Securities in Polish or English. Information and documents shall be provided to the Client in Polish, however, selected information or documents may be provided to the Client in English.
The manner in which the Client communicates with Q Securities, including the manner in which orders are transmitted to Q Securities in the case of the service of accepting and transmitting orders to buy or sell financial instruments or the service of executing orders to buy or sell financial instruments for the account of the ordering party, is specified in the agreement or the regulations for the provision of a given service, communicated to the Client before the conclusion of the agreement.
Q Securities provides brokerage services on the basis of an agreement concluded with the Client. Detailed rules for rendering a given brokerage service are set out in the agreement or regulations for the provision of this brokerage service, made available to the client before the agreement is concluded.
Before entering into the agreement, Q Securities shall inform the Client about existing conflicts of interest related to the provision of a given service. In the event of a conflict of interest, the agreement may only be entered into if the Client confirms that he or she has been informed by Q Securities of the conflict of interest and confirms his or her wish to enter into the agreement. If a conflict of interest arises after the conclusion of the agreement with the Client, Q Securities will inform the Client about the conflict of interest as soon as it is identified and will refrain from providing the service until it receives an express written statement of the Client’s consent to continue to provide the service or to terminate the agreement, except for taking the actions necessary to protect the Client’s interest. At the Client’s request, detailed information on Q Securities’ rules of conduct in the event of a conflict of interest may be provided to the Client on a durable medium.
The scope, frequency and timing of reports on the provision of a brokerage service by Q Securities to the Client is set out in the agreement or regulations for the provision of that brokerage service, made available to the Client prior to the conclusion of the agreement.
For the provision of brokerage services, Q Securities charges fees or commissions in the amount specified in detail in the agreement on the provision of a given brokerage service concluded with the Client. The principles of incurring other costs related to the provision of a given brokerage service are set out in the agreement or regulations for the provision of a given service, made available to the Client prior to conclusion of the agreement. Transactions concluded in connection with a given financial instrument or brokerage service may involve an obligation for the Client to bear additional costs, including taxes, which are not payable through Q Securities. As tax obligations depend on factors such as, inter alia, the individual situation of the taxpayer or the manner in which the transaction is carried out, it is advisable to seek advice of a tax advisor prior to concluding a transaction in order to determine tax obligations.
A complaint concerning the activities of Q Securities may be lodged by the Client in writing at the registered office of Q Securities, by letter to the address of Q Securities’ registered office, by e-mail to the address specified in the agreement on the provision of a given service or on the Q Securities website or orally by telephone or in person for the record during the Client’s visit at Q Securities’ registered office. Complaints that do not contain any data enabling identification of the Client, including agreement details, are left unrecognized. The complaint should contain clearly defined actions requested by the Client if the complaint is deemed justified. The complaint will be dealt with without undue delay, but no later than 30 days from the date of its delivery to Q Securities. Where a complaint raises doubts as to its content or requires additional information from the Client, Q Securities may ask the Client for additional information. The period for handling a complaint will be then extended by the time it takes to receive information from the Client, but must not exceed 60 days from the date of receipt of the complaint. The response to the complaint is provided to the Client by registered letter with acknowledgement of receipt or with the Client’s consent by e-mail to the contact address indicated by the Client. Detailed information on the way of dealing with complaints by Q Securities is contained in the individual regulations for the provision of brokerage services and in:
Procedure for handling complaints from clients or prospective clients by Q Securities S.A.
Q Securities also operates through the following investment firm agents:
Q Securities is a member of the Warsaw Stock Exchange.
Q Securities has the status of Authorised Adviser to issuers of bonds on Catalyst and issuers of shares on NewConnect.
Q Securities has the status of a direct participant of KDPW in the type of participation “issue sponsor” (issue agent, payment agent).
In order to ensure proper protection of clients’ assets held or recorded in the Company, Q Securities participates in a mandatory compensation scheme, the purpose of which is to raise funds to pay compensation to investors.
The compensation system provides investors with payments up to the amount specified in the Act on Trading and compensation for the value of lost financial instruments accumulated by them in brokerage houses, including their branches outside the territory of the Republic of Poland, under services provided to them, in the case of:
– declaration of a brokerage house’s bankruptcy, or
– a valid dismissal of a bankruptcy petition due to the fact that the assets of the brokerage house are not sufficient to cover the costs of the proceedings, or
– a statement by the Polish Financial Supervision Authority that the brokerage house is not able, for reasons closely related to its financial situation, to fulfil its obligations arising from the investors’ claims and it is not possible to fulfil them in the nearest future.
The compensation system secures the payment of investors’ funds, reduced by the brokerage house’s receivables from the investor for the services provided, as at the day the brokerage house is declared bankrupt or the court’s decision dismissing the bankruptcy petition becomes final due to the fact that the assets of the brokerage house are not sufficient even to pay the costs of the proceedings or the Polish Financial Supervision Authority’s determination of the circumstances mentioned above, up to the PLN equivalent of EUR 3,000 – in 100% of the value of the assets covered by the compensation system and 90% of the surplus over this amount, however, the upper limit of the assets covered by the compensation system is the PLN equivalent of EUR 22,000.
These amounts determine the maximum amount of the investor’s claims regardless of the amount and on how many accounts he or she had funds or from how many claims he or she is entitled to in a given brokerage house.
A detailed description of the rules of protection of customers’ assets guaranteed by the compensation scheme can be found in the Act on Trading.
The Client’s financial instruments in the form of a document (not dematerialized) are stored by Q Securities in secure rooms, in fireproof safes, using burglar-proof systems, additionally protected 24/7 by a security company. Only authorized persons have access to the above mentioned premises and stored assets. Any changes in the deposits of the assets in question are recorded in accordance with the regulations of Q Securities.
The above information is supplemented by the regulations for the provision a specific brokerage service and the information package of Q Securities S.A. brokerage house concerning MiFID II provided to the Client before the conclusion of the contract.
Information on application of Corporate Governance Rules by Q Securities S.A.
Q Securities S.A. (“Q Securities“) informs that starting from 1 January 2015 it applies, subject to the next sentence, a set of corporate governance rules specified in the document called Corporate Governance Rules for Supervised Institutions (“Rules“), issued by the Polish Financial Supervision Authority on 22 July 2014. At the same time, Q Securities informs that it will not apply the rule contained in § 8.4 of the Rules, which concerns providing the shareholders of Q Securities with the possibility of electronic active participation in Q Securities general meetings. The reason for abandoning the above rule is the small number of shareholders of Q Securities and the fact that Q Securities is not a public company.
The full text of the Rules is publicly available on the Polish Financial Supervision Authority’s website in the section dedicated to the Corporate Governance Rules for supervised institutions and at the link below:
The basic organizational structure of Q Securities S.A .:
Personal data protection at Q Securities S.A.
In matters related to personal data protection, please contact us at the following e-mail address: firstname.lastname@example.org.